Refund Policy

Refund & Returns Policy

Last updated: September 1, 2026

At Alwanova, we want you to be happy with your purchase. If your order isn’t right for you, we offer a 14-day return period.

1. 14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in its original packaging where reasonably possible.
Be free from stains, odors, damage, or signs of washing.

Items that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, please contact us within 14 days of receiving your order.

Please include:

Your order number.
The item(s) you would like to return.
The reason for the return.
Any additional information we may need to process your request.

Once your return request is approved, we will provide you with the instructions for returning your item.

Please do not send items back without contacting us first.

3. Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

If you received a defective, damaged, or incorrect item, please contact us as soon as possible so we can review the issue and arrange an appropriate solution.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective item, or where applicable law requires otherwise.

5. Exchanges

If you need a different size or item, please contact us. Depending on availability, we may be able to arrange an exchange.

If the requested item is unavailable, you may return the original item in accordance with this policy and receive a refund if the return is approved.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used or if applicable law permits their exclusion.

Any exclusions will be clearly stated on the relevant product page or at the time of purchase.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide your order number and, where helpful, photographs of the item and packaging so we can investigate the issue and provide an appropriate solution.