Shipping & Delivery

At Alwanova, we work to make sure your order reaches you safely and as quickly as possible. Below you can find our estimated delivery times and important information about shipping.

1. Shipping Destinations

We currently ship Alwanova orders to customers in the United Kingdom, United States, and internationally.

Delivery times vary depending on the destination.

Destination	Estimated Delivery Time
🇬🇧 United Kingdom	4–6 business days
🇺🇸 United States	5–7 business days
🌍 International	6–7 business days

These are estimated delivery times and are not guaranteed. Delivery times may vary depending on the shipping carrier, destination, customs procedures, holidays, weather, and other circumstances outside our control.

2. Order Processing

Orders are processed before being handed over to the shipping carrier.

Once your order has been shipped, you may receive a shipping confirmation with tracking information when available.

Please make sure that your shipping address, email address, and contact information are correct when placing your order.

Alwanova cannot be responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

3. Tracking Your Order

When tracking information is available, we will provide it to you so you can follow the progress of your shipment.

Please allow some time for tracking information to become active after your order has been shipped.

4. International Shipping

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or additional charges that may apply to an international order are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delays beyond the estimated delivery timeframe.

5. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, Alwanova cannot guarantee delivery dates.

Delays may occur due to:

Customs processing.
Shipping carrier delays.
Severe weather.
Public holidays.
Incorrect or incomplete addresses.
High shipping volumes.
Other circumstances beyond our control.

If your order appears to be delayed, please check your tracking information first. If you still need assistance, contact us at support@alwanova.online.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be shipped again.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at:

support@alwanova.online

Please provide your order number and any relevant information about the shipment so that we can investigate the issue and work toward an appropriate solution.