Returns & Exchanges

At Alwanova, we want you to feel confident with every purchase. If your order isn't quite right, we offer a 14-day return and exchange period from the date you receive your order.

1. 14-Day Return & Exchange Period

You have 14 days from the date of delivery to request a return or exchange.

To be eligible, items must:

Be unused and unworn.
Be in their original condition.
Have all original tags and labels attached.
Be free from stains, odors, damage, or signs of washing.
Be returned in their original packaging where reasonably possible.

Items that do not meet these conditions may not be accepted.

2. How to Request a Return or Exchange

To start a return or exchange, contact us at:

support@alwanova.online

Please include:

Your order number.
The item(s) you want to return or exchange.
Whether you are requesting a refund or an exchange.
The reason for your request.

Our support team will provide you with the next steps.

Please do not send your item back before contacting us and receiving return instructions.

3. Exchanges

We are happy to offer exchanges for eligible items, subject to availability.

If you would like to exchange an item for a different size, color, or eligible product, please contact us within the 14-day period.

If the requested item is unavailable, we may offer a refund instead.

4. Return Shipping

For returns or exchanges due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs.

If you receive an incorrect, defective, or damaged item, please contact us at support@alwanova.online. We will review the issue and provide an appropriate solution.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please note that it may take additional time for your bank or payment provider to process and display the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective item, or where required by applicable law.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:

support@alwanova.online

Please include your order number and, if possible, photographs showing the issue and the packaging.

We will review your request and work with you to resolve the issue.

7. Non-Eligible Returns

We may not accept returns or exchanges for items that:

Have been worn or washed.
Have been damaged after delivery.
Are missing original tags or labels.
Have stains, odors, or other signs of use.
Are returned after the 14-day return period.

Exceptions may apply where required by applicable consumer protection laws.

8. Final Sale Items

If certain products are marked as Final Sale or otherwise identified as non-returnable on the product page, they may not be eligible for return or exchange, except where required by applicable law.